Melania Sweater Dress

• Machine wash cold, with like colors
• Only non-chlorine bleach
• Reshape and lay flat to dry
• Low iron if needed
• Do not dry clean

52% Polyester

25% Viscose

23% Nylon

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Ova Worldwide is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Shipping Times

Shipping times vary by location and warehouse stock. These are estimated shipping times:

- United States: 7-15 Business Days

- Canada & Europe: 7-15 Business Days

- Australia & New Zealand: 10-14 Business Days

- Central & South America: 10-14 Business Days

- Asia: 10-14 Business Days

- Africa: 10-14 Business Days

Max delivery time – 20 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. Please give it 2-3 days for you to receive tracking information on your package. You may enter the tracking number in to https://parcelsapp.com/ and check on your order status.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

For shipped orders, we will issue a no questions asked refund if it is within 7 days of the order being delivered. We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued. If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, please reach out to us. If you are unsatisfied with your order – please contact our support and we will do our best to help you out!